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SHIPPING & RETURNS

Shipping Policy

All Sales Are Final / Refund Policy

 

Return Policy

All sales are final.  We accept returns for refund or exchange, for items damaged in transit.

 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.

 

Exchanges (if applicable)

We only replace items if they are damaged.  If you need to exchange it for the same item, send us an email atbovehoops@gmail.com and return your item to us.

 

Shipping

To return your product, you should contact us prior to shipping the item.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Return & Exchange Policy

To be eligible for a return or exchange, you must first email us within 7 days of receiving the item from our store at abovehoops@gmail.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

 

Non-returnable items:

Gift cards

 

To complete your return, we require a receipt or proof of purchase. 

 

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.